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Water doesn't wait. Neither do we.
Fire, flood, burst pipe, sewer backup — when minutes matter, a real Longo technician is on the way. IICRC-certified, insurance-direct, in your driveway fast.
24/7 EMERGENCY
Need help right now?
A real person picks up — day, night, weekend. Fastest path is to call.
Or call us directly · (413) 789-3535
Trusted by insurance adjusters, property managers, and homeowners across
Every kind of water. Every kind of mess.
Whether it’s a slow leak that’s been hiding for weeks or a foot of water in the basement at 3 a.m. — we’ve handled it before, and we know exactly what to do next.
Flooded Basement Cleanup
Truck-mounted extraction, industrial dehumidifiers, and structural drying. We protect your foundation and possessions, then dry the space completely.
Burst Pipe & Leak Recovery
Fast water removal and drying of walls, subfloors, and insulation — before warping, mold, or rot have a chance to set in.
Fire & Sprinkler Damage
Carpet, upholstery, and floors restored after fire or sprinkler activation. Smoke odor neutralization. Coordination with your fire restoration team.
Mold Remediation
IICRC-certified mold remediation using EPA-approved products. We address the moisture source so it doesn’t come back.
Sewage Backup
Contaminated water requires specialized handling. Hospital-grade disinfectants, safe extraction, and full sanitization.
Storm & Flood Damage
Major weather events get our fastest response. We work alongside your insurance adjuster from the first phone call.
From the first call to a fully dry home.
Call. We answer.
A real Longo team member picks up — 24/7, including holidays. We dispatch the closest crew immediately.
We extract & dry.
Water removed, structure dried, contents protected. We document everything for your insurance carrier.
You're whole again.
Carpets restored, floors saved, mold prevented. Walked through with you. Backed by our 100% guarantee.
We talk to your adjuster so you don't have to.
Forty years working with every major carrier across Western MA and Northern CT. We document the damage thoroughly, photograph everything, and submit the paperwork your insurance company needs.
You focus on your family. We focus on getting your home back.
If you're reading this during an emergency — here's what to do.
Take a breath. Read the first one, then call us. We’ll handle the rest.
If it’s safe: shut off the water source, turn off electricity in affected rooms, and move valuables out of wet areas. Don’t run household fans (they push moisture into walls). Don’t tear out drywall. Don’t try to dry it yourself with towels and call it done — what you can see is usually a fraction of the problem. Call us and wait. We’ll be there fast.
For emergencies in our core Western MA and Northern CT service area, we’re on-site within 60–90 minutes of your call — often faster. We answer the phone 24/7, including holidays. The first hour matters most for limiting damage, and we know it.
In most cases, yes. We document the damage thoroughly, photograph everything, and submit what your carrier needs. We’ve worked with every major insurance company in the region for forty years, so we know what each one wants and how to get claims approved. You won’t be chasing paperwork on your worst day.
Depends on the size of the damage. Minor water events take 2–3 days. Significant flooding can require a week or more of monitored drying. We’ll walk you through the timeline on the first visit and update you daily — no guessing, no surprises. You’ll always know where things stand.
The longer you wait, the worse it gets.
Call now. A real person answers — every time, day or night.