Flood or Water Damage? We Answer 24/7 — CALL (413) 789-3535
Western MA & Northern CT · Since 1986

Clean carpets.
Restored homes.
Since 1986.

Carpet, upholstery, and water damage restoration — handled by people who actually pick up the phone. Family-built in Agawam since 1986.

★★★★★
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5-Star Reviews
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Carpet Cleaning & Water Damage Restoration in Agawam, MA

What do you need cleaned
or restored?

Three things bring people to Longo. Tap the one that fits.

01

I had a flood or fire.

Burst pipe, flooded basement, sewage backup, mold, or fire damage. We come fast, dry everything out, and work directly with your insurance.

02

My carpets need cleaning.

Carpets, upholstery, hardwood, tile, area rugs. Deep cleaning that makes your whole house feel new again.

03

I manage a business or property.

Restaurants, schools, offices, multi-family. Scheduled service plans that work around your hours, not ours.

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Family-built · Pioneer Valley
Why Longo

You know us. Or your neighbor does.

We’re the Longo family. My dad started this business in 1986 with one truck and a promise: treat every home like your mother’s. Three generations later, we still answer the phone ourselves, show up on time, and stand behind our work — because in this town, our name is on the truck and on the line.

If you’ve lived in the Pioneer Valley for any length of time, you’ve probably seen our trucks, met one of our techs, or had a friend tell you to call us. That’s how a family business gets to forty years — one good job at a time.

IICRC-Certified Firm · NADCA-Certified · BBB A+ Since 2009

5-star reviews from real neighbors across Western MA & CT
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Money-back satisfaction guarantee on every job we do
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How It Works

Three steps to a clean,
restored home.

01

Tell us what you need.

Call us or fill out the form. A real Longo team member responds within one business day with a fair price and your earliest available appointment. Emergency? We answer 24/7.

02

We do the work.

Certified technicians arrive on time, in uniform, in a marked truck. We protect your floors and furniture, explain the process, and clean or restore your space with professional-grade equipment.

03

You see the results.

We walk through every space with you before we leave. If anything isn’t right — call us back. Every job is backed by our 100% money-back satisfaction guarantee.

If You Wait

Small problems become bigger ones.

Water travels into walls within hours. Mold can start growing in 24 to 48. Stains set deeper the longer they sit. The wrong company can make damage worse and leave you arguing with your insurance company at the same time.

When You Call Us

You can stop worrying about it.

A real person picks up. A certified crew shows up on time. The work gets done right the first time, backed by a 100% money-back guarantee. You go back to your life — clean carpets, dry floors, restored peace of mind.

What We Do

Cleaning. Restoration. Done right since 1986.

24/7 Emergency · Insurance-Approved

Water Damage & Restoration

Flooded basement, burst pipe, storm damage, mold remediation, or sewage backup — we extract, dry, restore, and work directly with your insurance adjuster so you don’t have to chase paperwork. Faster on-site means less damage. Call now.

24/7

Residential & Commercial

Carpet & Floor Cleaning

Truck-mounted hot-water extraction. Stain removal. Hardwood, tile, vinyl, oriental rugs. Our twelve-step process — visible in every estimate.

Furniture & Fabrics

Upholstery Cleaning

Sofas, chairs, delicate fabrics, leather. Gentle, fiber-matched cleaning that removes stains and odors without damaging the piece.

Mold & Sewage

Mold Remediation

Certified mold remediation and sewage cleanup. Trained, equipped, and prepared to handle the work that protects your home and your family.

Property Managers & Facilities

Commercial Cleaning

Restaurants, schools, offices, multi-family. Scheduled service plans built around your operating hours. Trusted by UMass and AIC.

From Real Neighbors

We love our customers. They seem to love us back.

★★★★★

From office personnel to administration to the individual workers in their various specialties — every interaction was top-notch. They treat you like family.

Maxyne S.
Verified Customer · Pioneer Valley
★★★★★

I had water damage and they were on-site fast, worked directly with my insurance, and saved me thousands. Cannot recommend them enough.

B. K.
Verified Customer · Easthampton, MA
The guys did an awesome job on my large sectional- they were super careful with a couple obstacles in the room (a chandelier and a Tv )
The couch came out better than expected as it had some stains - looks brand new again.
Excellent experience start to finish.
Pamela Driscoll profile picture
Pamela Driscoll
3 days ago
Mike and Joe were great! Very professional and courteous. Did a great job! I immediately noticed a difference with air flow! Would highly recommend!
Jason and Dylan cleaned 3 large area rugs and two large sofa frames. They helped us decide to take the 9 sofa cushions and 5 smaller area rugs to the shop in our own truck, saving us some pick up and delivery fees. We were concerned that that we would not have the cushions back for 10 days! Jason and Dylan promised if we had the cushions at the shop by 3 PM, they would stay later that evening, after a full day of work!, and clean our cushions. If dry, we could pick the cushions up the next day! Sure enough, they called us the next day and we picked up the cushions. Other than waiting on the small area rugs our sofas and large rugs look great and the house is back in business. Jason and Dylan were professional, friendly and very accommodating. I would definitely use Longo in the future and recommend them to all my friends.
Alla Ribinskas profile picture
Alla Ribinskas
2 weeks ago
We had an above and beyond service from Longo company. We got flooded by our neighbor, we had over 12 inches of water in our basement. Longo company came in got the water out and dried out our basement. They also brought to our attention that mold had spread to our wall which we did not see. We are thankful to them for their service and professionalism. I also want to point out that the young ladies who helped us out with paperwork and dealing with our insurance company were the most helpful and communicative. Anytime I had questions they would respond quickly. We greatly appreciated all the help from this company!
Nancy MacPherson profile picture
Nancy MacPherson
3 weeks ago
We used Longo for the first time to clean wall-to-wall, runners, area, rugs, and stairs, a total of about 650 ft.² +13 stairs. From the initial contact with the office through the service in our home, the process was professional and friendly. Jason and his colleague arrived on time, reviewed the job asked a few questions and explained what we could expect on some of our older carpets which was helpful. They assisted in moving some of the larger furniture so that we could get a thorough cleaning. We were very pleased with the results.Jason also put a call into the office to get us some information on another service that we had asked him about, which was appreciated. Pricing was quite reasonable and we were offered both a senior and cash/check discount. We would not hesitate to use them again.
Phone profile picture
Phone
3 weeks ago
The carpet cleaning crew Chris and Jack did an outstanding job from start to finish. They arrived on time, were professional and courteous, and worked very hard to make the carpets look brand new again. They paid attention to every detail, removed stains we thought would never come out, and left everything clean and fresh without any mess behind. It was clear they took pride in their work, and the results exceeded our expectations. We would gladly recommend them to anyone looking for reliable and high-quality carpet cleaning service.
Diane Rodriguez profile picture
Diane Rodriguez
1 month ago
We had our kitchen floor tile and grout cleaned and sealed today, and the results are fantastic. Chris and Jack were professional, friendly, and tidy throughout the entire process. They took great care in their work, explained everything clearly, and left the space spotless when they finished.

The difference in the floor is remarkable. The tile looks refreshed and the grout looks like new again. It’s clear they take pride in doing quality work. I would absolutely recommend this company to anyone looking for reliable, professional floor, carpet, and upholstery cleaning services.
Kish McDonald profile picture
Kish McDonald
4 months ago
Had a water extraction done through this company and I'll start from the top. My washing machine flooded the little room it's in during the wash cycle with clear water. I got up all the water from the surface using my vacuum. It had caused leaking to occur to another unit so that was another issue. My condo association owner called me because of the complaint from the other unit and she called Longo on my behalf because she's dealt with the company for years so I thought nothing of it and said she could call them for me. She tells me I'll be forwarded the bill and I said OK. Now when they showed up and did their readings and evaluation, they made it seem like this was going to be an inexpensive job because of their readings. I asked for a price or an estimate and they told me since my condo association called that they will bill them using an algorithm they use. I asked them if they could give me a ball park of a price since I would be the one paying the bill but they wouldn't budge. Whole reason why I allowed them to leave their equipment for an extra day was because I was concerned about possible mold damage but after further research and outside advice the water damage percentage wasn't high enough for that to be an issue. Had they gone over what and why they were doing what they were doing then I'd make them take away their equipment on the second day when they arrived like I originally expected but nooooo they wanted me to keep them for another day. For the amount of work done, no estimate for the project that was then billed at $1,587.04 altogether and poor communication from the workers is why I would give them 1 star. I only gave 2 stars because we came to a financial agreement at $1,250 although I still feel like I overpaid. Anytime a project is going to total $1000 or more, in the state of MA, a company is supposed to give an estimate beforehand and to proceed after the estimate is given I would've had to sign off for it which did not happen all because I didn't call the company myself although I was the one paying the invoice and it overall affected me. They literally charged me the price of a new washer and dryer set for the minimum water extraction job they did. I think they over charge on the equipment used, and their lack of communication is bad for business. If you're thinking about this company, before pulling the trigger like I did, do comparative research first before diving in cause places like this WILL take advantage of hardworking people. Now Amanda and Olivia are the only reason I gave 2 Stars because they were nice, and reasonable to communicate with. Amanda and Olivia both deserve either A) a bonus or B) a raise for handling this situation with me as best as they could. I know they were doing their job as best as they could and although I was disgruntled we came to an agreement/settlement.
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For water damage emergencies, call the number below — we answer 24/7. For everything else, request a free estimate or book online and we’ll handle the rest.

24/7 Emergency Response · IICRC Certified · Family-Built Since 1986
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