Home › About Longo
Family-built in Agawam, since 1986.
Two generations of the Longo family. The same crew you’ll see year after year. The same phone number we’ve answered since 1986. We’re glad you’re here — let us tell you a little about who we are.
It started with one truck and one promise.
In 1986, the Longo family started a small carpet cleaning business out of Agawam, Massachusetts. The idea was simple: treat every home like it was your mom’s. If you do that, the rest takes care of itself.
Forty years later, the trucks are bigger and the certifications are stacked, but the standard hasn’t changed. We still answer the phone. We still show up when we say we will. And we still stand behind every job — with the same 100% money-back guarantee we’ve offered since day one. We’re a family business. You’ll feel it the moment we walk in.
The credentials that actually matter.
In our industry, certifications aren’t decorative — they’re the difference between a technician trained to handle your home, your air, or your insurance claim, and one who isn’t.
IICRC Certified
The world’s most recognized body of certification for carpet, upholstery, and restoration. Our technicians are trained to industry standards for fiber care, water damage, mold, and structural drying — and recertified on an ongoing basis.
NADCA Certified
The only nationally recognized certification for air systems and duct cleaning. Our techs are trained in proper inspection, cleaning, and HVAC restoration — including the safety protocols that protect your home during the work.
BBB A+ Accredited
Better Business Bureau accredited since 2009. A public commitment to ethical practices, transparent dispute resolution, and real accountability — not just a logo, an actual standard.
RIA Member
Member of the Restoration Industry Association — the standard-setting body for fire, water, and disaster restoration. Continuing education, professional standards, and a network of the best restoration pros in the country.
A few moments that made
us who we are.
The first truck rolls out
Longo Carpet Cleaning founded in Agawam, MA with one truck, one technician, and one phone number — the same one we still answer today.
Restoration services
added
Western Massachusetts winters made it clear: our customers needed water damage help too. We invested in the equipment and the training, and never looked back.
BBB A+ Accreditation
Better Business Bureau accreditation — not just a logo, a public commitment to ethical business and accountability to our customers.
IICRC & NADCA
Certification
Full team certification through the two governing bodies that matter most: IICRC (cleaning & restoration) and NADCA (air duct cleaning). Recertified ongoing.
Forty years strong
Three generations of the Longo family. A growing team of certified technicians. Trusted by UMass, American International College, and thousands of homeowners across Western MA and Northern CT.
Since 1986, Longo has helped homeowners and businesses with carpet and floor cleaning, upholstery cleaning, water damage restoration, and commercial cleaning across Western Massachusetts and Northern Connecticut. To get help from the team, you can request a free estimate anytime.
Forty years of doing the
work right.
Two generations. Same
name on the truck.
Longo is family-built — and after forty years, that includes a lot more than the Longos themselves. Our crew brings over 185 years of combined experience to the work we do every day.
Chris Longo
First-generation Longo. Has walked more job sites than anyone in the company, and he’s still the one writing the quarterly newsletter. Don’t be surprised if he picks up the phone.
Joe Longo
Second-generation Longo. Chris’s son. Runs the day-to-day and is leading the team into the next chapter of the family business.
The people who'll actually
show up.
When you book Longo, you’re not getting a faceless contractor. You’re getting one of these folks — each one trained, certified, and treated like family. Most have been with us for years. Many have stories. All of them know what they’re doing.
Rich
When a challenge arises, Rich knows exactly how to handle it. Two decades of restoration experience and the calm that comes with it.
Rides his motorcycle (once a year), plays hockey, kayaks. Describes the job in three words: “Very, very busy.”
Jack
Reliable, hard-working, supports multiple services including Affordable Duct Cleaning. Always says hello to your pets.
Amazing cook, skateboarder, dog lover. Most surprising find on the job: a chipmunk in a dryer vent.
Nick C.
Brings enthusiasm and a strong work ethic to every job. Always ready to take on a new project — even the early-morning ones.
Powered by energy drinks. Embraces the dawn shift.
Kaleb
Truly a jack-of-all-trades — has worked across every division of the business. Versatile and ready to jump in wherever needed.
Gym, friends, exploring new places. Most memorable find: a duct completely clogged with dog toys.
Caleb
Works across every division of the business — wherever the schedule needs him. Brings the same energy whether it’s a quick carpet job or a multi-day restoration.
Reliable, easygoing, ready for the early shift or the late one.
Andre
In-house area rug cleaning specialist where his attention to detail truly shines. Brings experience across all divisions of the business.
TV, video games, coffee. Toughest stain he has tackled: grease.
Josh ("Sunshine")
Key member of the duct cleaning team, helping customers breathe easier in their homes. Describes the work as fun, rewarding, and satisfying.
Skateboarder, hiker with his dogs, dog lover. Most surprising discovery on the job: a stash of old magazines hidden in ductwork.
Michael
Balances his role with being a full-time student. Whenever he has time away from school, he’s ready to jump in across all divisions of the business.
Working out, time with friends. Most memorable jobs: removing a stubborn blood stain from carpet and finding 25+ dog toys hidden in ductwork.
